If we could leave no stars, we would. We have been with Harnish ever since it was Studer Insurance Group, so a long, long time. For the past three to four years, we have had significant increases in our policies, which have come with no heads up as to how we might be able to lower these. We called each time to question these increases, and were told each time that someone would review our policies and get back to us. Suffice to say, we always had to call the office at least a couple of times to get a response....and this most recent time, when our rates went up almost 40% from the previous year, we got no response at all when we called 3 days ago and got the "we'll review and get back to you" spiel. Today we cancelled with Harnish and signed with State Farm, who are providing much better coverage and lower rates.
Response from the owner:Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the frustrations you've experienced with our service, especially given your long history with us. Your satisfaction is very important to us, and it’s clear we’ve fallen short of your expectations.
Regarding the rate increases, we understand how concerning and frustrating it can be when costs rise unexpectedly. It’s our goal to provide clear communication and support in managing these changes, and we regret that we didn’t meet that standard for you.
Your recent experience, especially with the lack of response, is not reflective of the service we aim to deliver. I appreciate your patience throughout this process and apologize for the delays and communication gaps you encountered.
If there’s any chance for us to make things right or if you’d like to discuss your concerns further, please don’t hesitate to reach out to me directly at 480-839-0400. Thank you again for your long-time support, and we wish you the very best with your new provider.
Sincerely,
Bryan Harnish
President
Harnish Insurance
