Renters Archives - Harnish Insurance Group, Mesa AZ

Don’t Forget Renters Insurance

January 9, 2023 By Bryan Harnish

To illustrate why one might want to consider renters insurance, we would like to share a short story about a young couple and a recent experience with their apartment. Like most modern couples, this … [Read more...]

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Harnish Insurance Group

Based on 78 reviews

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Brian N.

Bryan offers policies from a variety of insurance companies which leads to competitive pricing. He and his office staff also provide great customer service.

Response from the owner:Thanks for the review. It's been great working with you as well.

Beth T.

AVOID AVOID AVOID
Long time clients, of Bryan Harnish but he fails to meet, even the most basic of standards. Policy contracts are never sent. To say the least…

Even a bad company has to find ways of getting new customers to replace the old, burned customers.
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Make sure, if you are planning on using Bryan or anyone, to look for insurance quotes, that you are getting the required and timely notifications, about the current policy so you can make other arrangements, if necessary.

Make sure you have the choice to choose from two products or more, more than a single carrier AND if/when you DECLINE a product; saying, it’s not the right thing or product for you, that it is not still chosen for you, anyway.

Make sure you get to choose your amounts of coverage or it may not be enough to cover everything that matters. and that you actually get to look over and approve the contract BEFORE contracts are placed, and that you actually, receive by mail, contracts in full, because a summary of changes, screenshots ordering documents that fail to materialize, may cost time and delay or complete denial of your claim. Not to mention the other costs, added stress, mounting frustrations are just a few other costs to think about.
Delays! Delays! Delays!
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I can’t seem to get, you, Bryan, to mail me all the documents. I mistakenly, put my trust in the wrong place and I’ll be dealing with that issue, later. Bryan and YOUR choice, of insurance carrier, for me, have both been paid in full but you fail to provide me the contracts. I don’t know how to make it any plainer or easier to understand…

You keep sending me, incomplete documentation, Bryan. Summaries of changes made, incomplete declaration pages and screenshots are not enough! The screenshot of you ordering my documents, was received by me. But I think you forgot to hit the send button after taking it.

Should I now, be required, to track down, all the legal notices, & disclosures, legal language of the policy/s, endorsements list, the actual forms that the endorsement list, are referring to, etc, on my own? You need to provide them, Bryan!
Worth Less! Use Less!

Yes, I’m upset! I have a claim under a contract that is, frankly, being withheld from me and ALL of the requirements that apply to me, in order to get a settlement in full are completely ‘unknown’ to me.

The thank you letters and misc. forms you keep sending me are heartfelt, but completely worthless to me, without the other documents!
You understand what I meant, and what is being asked of you.

You were ACTING as my agent, you are responsible, for sending all the contracts in full, period! And you are responsible for failing, to send me all the contract documents in full.
Three weeks and counting!

Overnight by USPS, registered mail, include a checklist outlining the documents included. Send me, all of my contracts! PLEASE!
-Sent this day, May 28, 2025 3:25pm, az time

Response from the owner:Thank you for your feedback. While I regret that you feel let down, I must clarify the following for full transparency: As of this writing, all policy documents have been sent to you in full, including the complete contracts, declarations, and endorsements. These were delivered via email and include everything provided by the carrier at the time of issuance. There are no additional documents remaining or withheld. I understand the importance of having access to your full policy and appreciate your desire for certainty, especially when managing a claim. However, I have fulfilled my responsibility as your agent by providing the full policy packet. If you're missing or unable to locate any of these materials, I'm happy to resend them or assist you in retrieving them directly from the carrier's portal. Please also note: You were presented with options before coverage was bound, and selections were made accordingly. Coverage amounts and carrier choices were discussed and confirmed. The documentation you refer to as “summaries” were supplementary materials, not replacements for official contracts. I understand your frustration, especially during a claims process. However, I encourage clear and respectful communication so we can resolve matters productively. If you still feel something is missing, please let me know exactly what document(s) you believe have not been received, and I will ensure they're resent immediately. Sincerely, Bryan Harnish

Amy H.

If we could leave no stars, we would. We have been with Harnish ever since it was Studer Insurance Group, so a long, long time. For the past three to four years, we have had significant increases in our policies, which have come with no heads up as to how we might be able to lower these. We called each time to question these increases, and were told each time that someone would review our policies and get back to us. Suffice to say, we always had to call the office at least a couple of times to get a response....and this most recent time, when our rates went up almost 40% from the previous year, we got no response at all when we called 3 days ago and got the "we'll review and get back to you" spiel. Today we cancelled with Harnish and signed with State Farm, who are providing much better coverage and lower rates.

Response from the owner:Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the frustrations you've experienced with our service, especially given your long history with us. Your satisfaction is very important to us, and it’s clear we’ve fallen short of your expectations. Regarding the rate increases, we understand how concerning and frustrating it can be when costs rise unexpectedly. It’s our goal to provide clear communication and support in managing these changes, and we regret that we didn’t meet that standard for you. Your recent experience, especially with the lack of response, is not reflective of the service we aim to deliver. I appreciate your patience throughout this process and apologize for the delays and communication gaps you encountered. If there’s any chance for us to make things right or if you’d like to discuss your concerns further, please don’t hesitate to reach out to me directly at 480-839-0400. Thank you again for your long-time support, and we wish you the very best with your new provider. Sincerely, Bryan Harnish President Harnish Insurance

Shelly R.

Harnish Insurance Group by far has been the best insurance company I’ve ever used. The Customer service is AMAZING. I use them for my boat, homes, UTV’s and automobiles. They will go the extra mile and get you the cheapest rates possible.

Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Harnish Insurance Group. Providing exceptional customer service and securing the best rates for our clients are top priorities for us, and it’s incredibly rewarding to know that we’ve met your expectations across all your policies. Your satisfaction and trust mean a lot to us, and we’re grateful for your continued support. If there’s ever anything more we can do for you or if you have any questions, please don’t hesitate to reach out. Thanks again for the wonderful feedback!

linda L.

Always there to answer your questions. Very happy with the service. I would definitely recommend!

Response from the owner:Thanks Linda. It's been a pleasure to work with you all these years.

Bob F.

The Harnish Group is a great insurance agency. Bryan and his team are always available to discuss my policies. They handle a lot of different insurers so they're able to find a company that works for you. Big thanks to Bryan and his team.

Dan N.

Our entire family relies on Harnish Insurance Group for all our insurance needs. Bryan and his staff are always quick to respond to any questions and handle matters with our best interests in mind. More than once, they've worked beyond regular work hours to take care of us.

Response from the owner:Thank you for your review. We appreciate it!

Brett G.

Bryan owner of the Harnish group does an amazing job. I own two businesses and I’ve switched everything over to him. He’s been able to provide fast answers that are accurate and provide customer service the best I’ve ever seen. Thanks Bryan and your entire team for making my life easier.

Response from the owner:Thanks Brett. It's been a pleasure working with you!

Ludmila C.

Good.service good price

dona B.

Bryan and his people go above and beyond to provide excellent customer service to his clients. They have always been there when we needed them.

Response from the owner:Thanks Dona. We enjoy working with you.

Shirley B.

personal and friendly help with good insurance

Linda W.

We have been a client of Harnish Insurance for several years. What I like most about the company is their promptness in answering any questions I may ask of them. Recommend.

Jesse R.

Horrible service. Called several times to cancel both my business and auto insurance with them, before it got renewed (10/17) and they never answered. Finally got a hold of them after the insurance was renewed. On 10/29 I was promised to have my insurance cancelled back to 10/17 and get my money back for both policies since they had not canceled my policy as asked. On 11/07 I got an email that my account was to be withdrawn to pay for the insurance that was suppose to be canceled 10/29. Texted the agent 11/07 asking him why they still haven't canceled my policy and all of sudden I get an email of cancellation of my policy. It has now been over 30 days and I still haven't recieved my full refund.

* I worked directly with Luis from your office not the producer.

Response from the owner:I'm sorry that you had a bad experience with one of my producers. That is not representative of how we do business at Harnish Insurance Group. As you were working directly with our producer, our office was unaware of any problems that you were experiencing, but I did look up your account and both policies were cancelled effective 10/17/2020. The Secura refund was mailed to you on 11/19/2020 and the State Auto refund was mailed on 11/11/2020. If you don't receive both refunds by next week, please contact me directly and I will look into it. I can be reached at 480-839-9077. If I'm not in the office, my team will track me down.

Thea W.

Brian and his staff are EXTREMELY helpful and attentive to the needs of their clients.

Response from the owner:Thank you. We enjoy working with you.

Miechelle S.

Bryan Harnish has handle my personnel and business insurance for years. I love the fact when I do need something he is there for you! (As well as his employee's)

Response from the owner:Thanks Miechelle. We've enjoyed working with you over the past few years.

Sharon M.

Worst insurance agent ever. I've had to deal with my mortgage company, the insurance company and ADOT directly because Harnish is awful. Phone calls are not returned. Staff is terrible. Just say no.

Enamul H.

Bryan Harnish and personnel at Harnish Insurance Group are fabulous and they always look for our best rate and our best interest. We are blessed having them to be our insurance agent. Thanks Bryan.

Response from the owner:Thanks Enamul. We enjoy working with you as well.

Scout S.

I was with another agency that got acquired by this group. I have numerous policies with them and don't feel like a valued customer at all. I've had to call to follow up about new policies more times that I should and even communicated my frustration with them about their lack of communication - evidently that got dismissed as well. I would not recommend them and am personally shopping for a new agency.

Response from the owner:Mr. Smith, We do take our work and our reviews very seriously, and find ourselves a bit confused. We have searched our records and talked to our staff and have no record of a Scout Smith being a customer or a prospective customer. Could it be you have us mistaken with another agency? If so, we would appreciate you removing this review. If that is not the case, we would appreciate you calling our agency at 480-839-9077 so we can take care of your issues.

Amy M.

The best insurance company I’ve ever been with. Always availed to help and assist with my needs. Been with them for years!

Response from the owner:Thanks Amy!

Nick D.

Our family has been with the Harnish Group for over 20 years and have always received top quality service and the best prices available for our home and automotive insurance. Thanks Harnish for caring about the needs of our family.

Dona B.

Bryan is great and easy to work with. Goes the extra mile for his customers!!

kele K.

While asking for a quote I have told these guys that both names (me and my wife) need to be on insurance card and I also told them I drive for Uber and Lyft. They only put my wife's name on insurance card and on a top of that they even insured wrong car. Uber and Lyft immediately shut down my accounts. I have never given them a vin number but somehow my son's car was listed on a policy instead of my car what increased my premium and with all this messed up I wasn't able to drive and make money. So, after a few visits to the office and phone calls they fixed all that and emailed me a new premium (decreased), but they gave me, and charged me, a wrong amount (increased). So far I have been to their office 3 times and called 4 times. So, I have called again today and instead of being nice I was told by Brandi Benet: IT WAS A WRONG AMOUNT I EMAILED YOU AND YOU ARE FREE TO LOOK FOR INSURANCE ELSEWHERE. THIS ISN'T A WAY TO DO ANY BUSINESS. Too bad there is no zero rating!

Response from the owner:I'm sorry that we were not able to meet your needs. I would be happy to discuss this with you to see if we can come to a resolution. You can reach me at 480-839-9077.

Amy M.

I’ve been with Harnish for years! Couldn’t speak highly enough of them!!

Sue T.

If ever I have a Question this office always finds the time to help answer all my Questions, and NO matter how many times I call, Brandy and Bryan always greet me warmly and are very helpful !

debbie E.

Awesome customer service.

Response from the owner:Thanks Debbie. Give us a call if you ever need anything.

Nadine C.

Brandy is the best. If she doesn't know the answer to a question, she will find out & call you back. If your insurance rates went up a lot with renewal policies, she will try to get you with a quality company with better rates. Have been with Harnish for years---they are the best

Kathy H.

Bryan and his entire team are always very responsive to our inquiries and insurance needs. As our family has grown and our needs change Bryan has always been open and honest with us. Great Team to have your back!

Richard R.

nice

Mary J D.

Bryan is a great agent and his wife Dana
Is a great customer :
Service rep along with the other
Service agents in the office,

Matt P.

The best! I have been with Bryan and Team my entire adulthood and they have always taken great care of me. They are the best - local and always a phone call away. I highly recommend this company!

Response from the owner:Thanks Matt. I appreciate it.

Linda L.

Very impressed with the fast and professional service I received when my bathroom needed redecorating because of a water leak. Plus any time I called for information I was promptly looked after.

Donna S.

Always had great personal service over the years we have had Harnish Insurance Group!

Response from the owner:Thanks Donna. It's been our pleasure.

Suzy S.

Bryan Harnish & Brandie are great...very responsive and knowledgeable which is critical when flipping homes. They always find competitive rates and get us insured quickly. Great team of people and our go to!

Response from the owner:Thanks Suzy. Glad to help!

Shane O.

I’ve had Insurace with the Harnis Group for 15 plus years and all I can tell you is Bryan and his team have been instrumental in having all my affairs in order around Insurace and risk both personally and professionally.

Can’t thank them enough. Cheers

Response from the owner:Thanks Shane. It's been great working with you as well. Can't believe it's been 15 years.

Grant A. Gay J.

Never had a bad experience with Hornish Insurance Group. Friendly, professional folks!

Larry S.

I get great service from the Harnish family. They have notified us twice in the past on ways to lower our premiums, but keep the coverage we need. I recommend them to anybody!

Response from the owner:Thanks Larry. I hope you and Maria are doing well. Talk to you soon.

Kat D.

I've had home and auto insurance with Harnish for years. They have always been very professional, friendly and quick at helping me with my coverage needs. They are outstanding!

Response from the owner:Thanks for your review. I appreciate it.

Jacob D.

I save hundreds of dollars each year with HIG. When I got married in 2016, I had 2 cars to register, and rent that needed coverage. They not only found great deals, they seamlessly created my accounts and took care of all the paperwork. I highly recommend working with this group!

Response from the owner:Thanks Jacob. It's been great working with you and your whole family.

Kerry J.

I have been insured with Bryan since 1995. Always kind and attentive to my insurance needs, as well as quick to resolve issues.

Response from the owner:Thanks for sticking with me all these years. You were one of my first few clients.

Cheryl H.

I've had the Harnish group for more than 10 years now and wouldn't change! They are professional, fair and responsive. I have bought 2 homes, and 2 vehicles since doing business with them and they have taken care of my needs. Thank you!!!

Response from the owner:Thanks Cheryl. I appreciate it.

Derrick D.

I've been going to Bryan for years. My dad first told me about him and I know my dad has always trusted him. After years of getting my home, auto, and now term life insurance through Bryan, I routinely talk to friends who consistently pay more than me in all of these. Bryan is easy to talk to and helps explain everything in an easy and understandable way without making me feel dumb. His staff is very helpful and accommodating and their building and waiting room are very nice too. I recommend Harnish Insurance all the time to family and friends.

Response from the owner:Thanks Derrick. It's great working with you and Sarah.

Robert T.

I've been a client of the Valles Insurance Group for many years. Both business and personal. I decided to buy a car on a Saturday and I didn't keep a current copy of my insurance with me so they had to figure out a way to get a copy. I was able to call Luis who was clearly at a child sporting event from the background noise and he got me a copy within 30 minutes. That's above and beyond and that's why I will be a client for many years to come.

bruce F.

Great customer service always looking out for my best interest.

Response from the owner:Thanks Bruce.

Sandy E.

I have been with Harnish Insurance Group for many years. They take care of all my insurance needs and I couldn't be more satisfied. Bryan is always available to talk with me and answer any questions I have. Harnish Insurance Group gets my highest recommendation!

Kyle F.

Bryan and his team to a great job and customer service is excellent

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